Recently, the "FrontStreet Coffee" official account under Guangzhou Electronic Coffee Workshop Business Co., Ltd. discovered that Huaxiao Coffee and Zuojingchuan Shenzhen Trading Co., Ltd., without permission, reposted a large number of its articles to Baijiahao and marked them with the original label, constituting intellectual property infringement. For this reason, Front Street Coffee specially issued a solemn statement demanding that the other party immediately delete the infringing articles and stop subsequent infringement, otherwise legal liability will be pursued and compensation claimed. This article publishes the full text of the statement to clarify the facts. [more…]

Recently, a batch of coffee shops named "STARPER COFFEE" has quietly appeared in several small counties across the country. Their storefront designs, brand logos, and even menus are highly similar to those of Starbucks, drawing widespread attention from consumers. These shops claim to be co-branded service stations of Nestlé and Starbucks, but Nestlé has explicitly denied having any contractual relationship with the party that registered the "STARPER" trademark and pointed out that its actions are suspected of trademark infringement. Nestlé also issued a solemn statement emphasizing that the "Starbucks Coffee Service" project has never opened franchising or agency. Meanwhile, the supply chain company involved has applied for multiple similar trademarks, all of which are currently in substantive examination. This article will sort out the whole incident and restore the ins and outs of this brand confusion controversy. [more…]

Recently, a video of a Cotti Coffee employee destroying a standee of former spokesperson Wang Yibo sparked a huge uproar on social media. In the video, the store clerk deliberately cut up the standee's face and posted it with a caption, provoking widespread discontent and a boycott among fans. As the incident continued to escalate, Cotti issued a public statement of apology on February 28, announcing the termination of cooperation with the store involved and its closure, while promising to strengthen training and oversight of the material recycling process. This controversy has brought the issue of material handling standards after the termination of brand endorsement contracts to the forefront, and has once again drawn industry attention to the protection of artists' portrait rights. [more…]

Recently, news about a former employee of Chagee whose ID number was publicly displayed by a store quickly went viral online, sparking widespread attention. According to multiple netizens, a woman in Zhoukou, Henan, discovered after leaving the brand that her name and ID number had been posted on an in-store notice, along with a statement about dismissal and blacklisting. The store first claimed the notice was only to deal with a supervisory inspection, then changed its statement and said the identity information was forged. At present, the store manager involved has been suspended, and the brand has intervened in the investigation. The incident has also triggered public discussion about the legal boundaries of how companies handle employees' personal information. Does publicly displaying an ID number constitute infringement? This article will sort out the sequence of events. [more…]

Recently, the Wahaha Group has become a focal point of public opinion due to a collective lawsuit filed by several former employees. According to reports, since August, some employees have been required to terminate their contracts with the Wahaha Group and instead sign with Hongsheng Beverage Group, which is controlled by Zong Fuli, resulting in the cancellation of their original bonus dividend benefits. At the same time, the equity of Hangzhou Xiaoshan Shunfa Food Packaging Co., Ltd. was transferred to Zong Fuli's personal name for zero yuan, raising concerns among employees about investment returns. In response, Wahaha recently issued a statement claiming that some media reports are severely inaccurate, that the union has not received litigation information from the so-called rights protection committee, and that the equity repurchase and transfer are legal and valid. However, the statement did not mention key details such as the re-signing of contracts and the zero-yuan transfer, and many questions remain about the incident. [more…]

A trademark dispute spanning China and Thailand is continuing to escalate. Thailand's Royal 50R Group has filed a lawsuit with the court, demanding that China's Luckin Coffee pay 10 billion Thai baht in economic damages, on the grounds that Thailand's Luckin has legally registered the local trademark, while China Luckin's infringement accusations have hindered its business plans. China's Luckin had previously issued a statement saying that the Thailand stores were counterfeits, but on December 1 the Thai court ruled against China's Luckin. At present, China's Luckin has responded that the situation remains to be verified. This article will sort out the full picture of the incident, analyze the ins and outs of this trademark dispute, and follow up on subsequent developments. [more…]

Recently, a coffee shop blacklisted a customer after she engaged in excessively intimate behavior with her boyfriend inside the store for a continuous 8 minutes. The customer then posted a malicious negative review on a third-party platform, drawing public attention. The shop retrieved surveillance footage to clarify the truth and cooperated with the police investigation, while also issuing a statement acknowledging its negligence. As the incident escalated, the public began discussing the boundaries of intimate behavior in public places. Lawyers pointed out that indecent behavior may lead to administrative penalties, and those who film and spread the video may also bear legal responsibility. Front Street Coffee reminds everyone to be mindful of their behavior in public places and respect the feelings of others. [more…]

On July 17, a post about an alleged infringement by Chayan Yuese sparked widespread discussion on social media. Some internet users noticed that on the packaging of the brand's newly launched "Mountain Pepper Oil Flavored Spicy Strips," the album图案 held by the cartoon character bore a striking resemblance to the cover of Khalil Fong's "Dreamer," released in 2024. Netizens asked customer service to verify a collaboration, but were told that the two parties had no partnership. As public opinion grew, Chayan Yuese confirmed that the product involved had been urgently removed from shelves that afternoon and publicly apologized for the lack of oversight in its creative review process. Although the brand has responded, it has not yet issued a formal statement on its official social media accounts. [more…]

Heytea opened a new store near Columbia University in the United States. The store had originally planned to hold a soft-opening event on January 23, claiming that Columbia students could receive a free cup of milk tea and a limited-edition fridge magnet by showing their student ID. However, many students who showed up that afternoon were told by staff that they needed an invitation from the brand to enjoy the perk. They queued in sub-zero temperatures only to leave empty-handed, triggering widespread dissatisfaction and complaints. Some staff even claimed that the related promotional posts on the platform were false information, while the students who posted them countered that the rules had been changed by the store at the last minute. After the incident quickly escalated, Heytea issued an apology that same evening, admitting shortcomings in the planning and execution of the event, and reiterating that on the official opening day of January 24, Columbia students could still receive a free drink by showing their ID. [more…]

The Hong Kong Consumer Council previously published an article on bottled water testing, pointing to the bromate levels in samples of Nongfu Spring and Ganten as reaching the upper limit of EU standards, which immediately sparked a public opinion storm. Nongfu Spring quickly commissioned a lawyer to send a letter demanding clarification and an apology, and Ganten also issued a statement in response to the misinterpretation of the test results. Under public pressure, Nongfu Spring's stock price continued to decline, and its market value shrank significantly within two days. The company then sent an executive director to Hong Kong for face-to-face negotiations. Today, the Consumer Council published a clarification on its official website, reclassifying the samples as "natural drinking water" and re-scoring them, while also expressing regret. Nongfu Spring responded that its products fully comply with standards and are safe to drink, and its stock price rose in response. [more…]

Taiwanese specialty coffee chain "Oklao" and coffee buyer "Black Gold Coffee" have recently become embroiled in a cross-border coffee bean controversy. Willem J. Boot, the owner of the renowned Panama estate Finca Sophia, publicly accused the two of selling coffee products under the name "Finca Sophia" in both 2023 and 2025 without ever purchasing from the estate. The incident continued to escalate: Black Gold Coffee went from initially denying it to deleting its post and apologizing, while Oklao held a press conference on December 19, at which its chairman and general manager bowed in apology, admitting that internal operational errors led to the estate name being mislabeled. A local regulatory authority investigation determined that the product labeling did not match the source, and as a result Oklao had its "Taichung Top 10 Souvenirs" award eligibility revoked and faced consumer returns and compensation. This article provides a complete rundown of the incident timeline, both parties' responses, and the subsequent fallout, so coffee enthusiasts can understand the full story behind this brand trust crisis. [more…]

Manner Coffee has been thrust into the spotlight of public opinion due to three incidents of conflicts between staff and customers that occurred over two consecutive days. The brand issued an apology statement through its official Weibo in the evening, pledging to make improvements, but netizens did not accept the content of the statement, especially expressing dissatisfaction over the lack of a clear response to the incident in which "a customer broke into the bar area and assaulted a staff member." At the same time, the content of Manner's two official Douyin accounts has been completely cleared, sparking further speculation. Behind the incidents, media investigations and revelations from former employees have exposed that under Manner's rapid expansion, frontline baristas face high-intensity work, heavy psychological pressure, and an unreasonable compensation system. As one of the few brands in the industry with a thousand stores that still insists on using semi-automatic espresso machines, how Manner can strike a balance between efficiency, quality, and employee rights has become an urgent issue to be resolved. [more…]

Recently, a violent conflict between a customer and an employee broke out at a store of the local Malaysian coffee chain Zus Coffee in Kuala Lumpur. A video of about 15 seconds spread rapidly online, showing both sides throwing drinks and objects at each other, with the scene briefly spiraling out of control. The incident sparked various speculations among netizens about the cause of the conflict and also triggered discussions about how brands should protect frontline employees. After the incident, Zus Coffee issued two consecutive statements denying that the employee involved had been fired and saying it had referred the matter to the police. This article will sort through the course of the incident, the reactions of all parties, and the brand's official response. [more…]

A local tea beverage brand in Nanning, Guangxi, caused an uproar on social media due to a consumer notice in its mini-program titled "Three types of people should order with caution." The notice listed three types of people as unsuitable buyers: "those who focus on packaging and blindly follow big brands," "those who lack awareness of the prices of high-quality fruits," and "those with dull palates who think all brands are about the same." Netizens criticized the notice for its condescending tone and for setting rules for consumers. The brand subsequently issued an apology statement, claiming the copy was written by an early operations staff member who had already left, but the statement failed to quell public anger and was instead accused of "lecturing consumers." Currently, the controversial notice has been taken down, and the apology post has also been deleted. Market regulatory authorities have stepped in to investigate. Front Street Coffee continues to follow developments in the coffee and tea beverage industry. [more…]

Recently, the "tear-the-cup" lucky draw campaign launched by Chagee in Malaysia has become mired in controversy. A video exposed that store employees were suspected of screening prize cards inside cups in advance and keeping the grand prizes aside, triggering strong consumer doubts about the fairness of the campaign. The brand initially demanded that netizens delete their posts through legal means, then responded successively on November 18 and 19 and issued an apology statement, admitting that the employees' conduct did not conform to corporate principles and announcing that starting in December it would switch to QR codes instead of paper lucky draw slips. Although the brand promised to make rectifications, public doubts about its handling approach and transparency have still not been completely dispelled. [more…]

Recently, a review video about the milk tea ingredient "Bingbrow" sparked widespread discussion on social media. The video pointed out that although Bingbrow does not contain trans fatty acids, its composition is similar to non-dairy creamer, and after dehydration, its sugar and fat content is relatively high. This plunged Chagee, which promotes "0 non-dairy creamer, 0 creamer" as its selling point, into a public opinion storm, and consumers began to question the healthiness of its products. Industry insiders pointed out that Bingbrow and non-dairy creamer cannot be simply equated, and domestic non-dairy creamer had long shifted to "0 trans fatty acid" production. Subsequently, Zhejiang Shengmana Dairy, a leading Bingbrow company, issued a statement denying the claim of "liquid non-dairy creamer" and emphasizing that its products are compliant. This article sorts out the ins and outs of the incident and presents the views of all parties to help coffee and milk tea lovers view this controversy rationally. [more…]

Recently, a chain brand named "People's Coffee" has sparked widespread controversy over the use of its store logo. Media pointed out that there are discrepancies between its trademark registration and actual use, which may mislead the public and damage the public value of the word "People." Subsequently, the brand "Yaochao People's Coffee" issued a statement of apology, promising comprehensive rectification, and unifying all mainland China stores under the name "Yaochao People's Coffee." Meanwhile, the first nationwide store, the Shanghai Sihang Warehouse branch, has suspended operations, and the Beijing Qianmen branch has also changed its signage and lowered drink prices. The incident continues to escalate, triggering in-depth public discussion on business ethics and legal compliance. [more…]

Recently, a Fuzhou branch of the chain tea brand Bao Zhu Gong became embroiled in a public opinion storm over an ordinary customer complaint dispute. A consumer claimed that after their milk green tea was made incorrectly, they received a refund and coupon compensation, but then got into an argument with the store over the usage rules. Subsequently, comments appeared that seemed to be from an employee leaking information, claiming that management fired all store staff because of the customer complaint, and even dredging up an old issue where a student employee had previously been fined 1,000 yuan. The incident quickly escalated, with tens of thousands of comments forcing the original post to be deleted. At noon today, an account claiming to be the owner of the store involved issued a statement, saying that the online rumors were all false and that the person involved had gone to the police station to give a statement and file a report. What is the truth? Front Street Coffee takes you through the full picture of the incident. [more…]

Affected by the global boycott wave triggered by the Israeli-Palestinian conflict, Starbucks has suffered a severe blow in the Malaysian market. According to multiple media reports, nearly 50 Starbucks stores in the country have suspended operations over the past year, and operator Berjaya Food has fallen into losses for four consecutive quarters. Although the brand has repeatedly clarified its position and taken public welfare measures in an attempt to win back consumer trust, the boycott movement has still not subsided, and store sales have been slow to recover. This turmoil not only reflects the profound impact of geopolitics on commercial brands, but also leaves Starbucks' future in the Southeast Asian market full of uncertainty. [more…]

Recently, a dispute at a Starbucks store in Terminal 2 of Kuala Lumpur International Airport sparked widespread discussion. A Chinese tourist, struggling with English, was using an AI translation tool to communicate with a staff member when the employee muttered an insult in Malay under their breath: "bodoh" (meaning stupid). After the video was uploaded, Malaysian netizens quickly pointed out the meaning of the insult and filed complaints on the tourist's behalf. Starbucks Malaysia subsequently issued a statement saying the barista involved had been fired on September 21, that the company apologized to the customer and the public, and that it pledged to strengthen training on cultural sensitivity and service standards for employees. The incident also serves as a reminder to coffee industry professionals that respect and patience are crucial in cross-cultural communication. [more…]